Shipping policy

At WELU, we aim to deliver your order quickly, safely, and efficiently across the UAE. Below are the details of our shipping process and what you can expect after placing your order.

Order Processing Time

• All orders are processed within 1 business day after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Time and Delivery

• Standard delivery across the UAE takes 1 to 2 business days after dispatch.

• Delivery times may vary slightly based on your location or external courier delays.

• Please ensure your address and contact details are accurate at checkout to avoid delivery issues.

Shipping Charges

• Shipping fees are calculated at checkout based on your delivery location.

• We may offer free shipping promotions during certain periods, which will be clearly displayed on our website.

Delivery Partners

We work with trusted local couriers and logistics partners to ensure your WELU bamboo cutting board reaches you in perfect condition.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number and link to monitor the progress of your delivery in real-time.

Missed Deliveries or Incorrect Addresses

If delivery is missed due to an incorrect address or unavailability, the courier may reattempt delivery. Additional delivery charges may apply for repeated attempts or address changes.

Damaged or Lost Packages

If your order arrives damaged or does not arrive at all, please contact us within 48 hours of the expected delivery date. Send us your order number and clear photos (if applicable) at info@thedigital-era.com, and we will investigate and resolve the issue promptly.